There are multiple approvers at this workflow step. How does this work?
Perhaps you just submitted a form or you are following up on a form and you noticed that a workflow step (like the Course Approvers step on the Change of Grade form) has multiple people listed as an approver. You want to know how this works.
ANSWER: Anyone listed on a workflow step can approve the form. Only one approval is needed. The first one who approves the form is the approver.
Additional Questions:
QUESTION: Does each approver receive an email telling them the form needs to be reviewed/approved?
ANSWER: Yes.* One email is sent out to multiple approvers (recipients can see that the email was sent to multiple users).
*There are some users set up in back up roles (i.e. Dean Office Authority Alternates) that will not receive emails, but could approve the form at any time. Excluding these special cases, everyone will know when a form is routed to them.
QUESTION: What happens when a form is approved by one of the users, but then another person who could have approved clicks the review/approve link in the email they were provided?
ANSWER: As soon as the form is approved at a particular workflow step, it moves on to the next step. Anyone who could have approved, but did not, will no longer be able to approve the form. They will receive a 'Search returned no results' message when they attempt to use a link to review/approve a form that no longer needs review/approval.
Also, reference article: I click the link in the email but it says "Search returned no results."
Even if a user did not approve the form, they can still view the form. Reference article: Reviewing the Status of an eForm
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